The Online Banking App (a.k.a web self service app) enables the end users to interact with their own data and perform operations such as view/transact on the loans they hold, add beneficiaries, check charges etc.
Data which is visible to a self-service user is the subset of what the staff can see. Not all the data is accessible to the user (such as account notes, internal approval cycles).
The numbering below corresponds to the numbering in the image above:-
This shows your username (for self-service users).
This shows the Side Navigation bar. You can use this to access most of the features of the Online Banking App.
This menu provides you more options such as Pocket, Profile and Logout.
To register yourself as a self-service user, follow these steps:-
Click on the New User? Create Account button at the bottom of the page. You may need to scroll down to see this option.
2. Fill the details on the page and then accept the terms and conditions. After that you will see the Create My Account button getting highlighted. Click the button and then you will receive an email which will provide you the Request ID and Authentication Token, which is necessary to complete the last step.
3. This is the last step. Just enter the Request ID and Authentication Token that you have received through email (after completing the 2nd step). After entering the details, click Verify and Voila! you have successfully registered yourself as a self-service user.
If you are a self-service user then just enter your Username and Password and click on Login.
The first page you see when you login is your Dashboard. It shows a summary of your accounts (Loan, Savings and Shares). You can see the graphs showing the overview of your accounts.
You can also generate a transaction graph which can be used to track your transactions.
To create the transaction graph follow these steps:-
Enter your Account Number and Account Type (Loan, Savings and Shares).
When you enter the details mentioned above, a new input field will show up which shows the transaction type (repayment, disburse, etc. for Loan account, and withdrawal, etc. for Savings account).
After you select the transaction type click on Generate Graph. Scroll down to see the generated graph. Hover over the graph to see the details of the transaction. In the graph, the x-axis represents the date of the transaction and y-axis represents the amount.
The GIF below shows the procedure to generate transaction graph:
View Account details
Click on the Accounts option in the side navigation bar.
You will see a list of your accounts. You can switch between the different types of accounts (Loan, Savings and Shares) by clicking on the tab bar of the list.
When you click on one of the accounts, the details of that account become visible:
You can switch between the tabs Account Details, Repayment Schedule and Transactions to get the details about your account, repayment schedules and transactions respectively.
The three vertical dots is the more option. Click on it to Create Guarantors and View Guarantors. There are two buttons in the account summary card - Add to Pocket (to add the account to pocket) and Make Payment (to redirect you to the payment options).
To add Guarantors (who are an existing client to loan account application), follow these steps:-
When viewing a loan account , click more (three vertical dots) and select Create Guarantors.
2. Check the Existing User box.
3. Fill the entries as per your selection, whether the user already exists or not. Entry fields are different for both the cases.
4. After filling entries click on Create Guarantor button at the end of the form.
The Guarantor will be added to the loan account application.
To view Guarantors, click on the more option (three vertical lines) and then select View Guarantor(s).
When viewing a guarantor, the last column for each guarantor has the option for editing, viewing and deleting Guarantors.
While viewing an account, click on the make payment button at the end of the summary card to make payment. Once you click on make payment button, you will be redirected to transfers.
This lets you know about the details of the product beforehand (so you can select the proper product).
To view this page, click on the Product Details option from the side navigation bar.
Click on the info icon to check out more details about the product.
You can switch between the different types of products (Loan, Savings and Shares) from the tabs.
To see your recent transactions click on the Recent Transactions form the side navigation bar.
To check your charges, click on Charges from the side navigation bar.
To transfer funds, select Transfers from the side navigation bar. After that, fill the input fields:
After filling in the input fields, click on the Review Transfer button. A dialogue box will appear where you can review the transfer. After making sure that the details are correct for the transfer, click on the Transfer Now to confirm the transfer.
For Third Party Transfers click on the Third Party Transfers from the side navigation bar. Fill the input fields and then click on Review Transfer.
After clicking on the Review Transfer button, a dialogue box will open, allowing you to review the transfer. Click on Transfer Now after confirming the details.
To view Beneficiaries, click on the Beneficiaries option from the side navigation bar.
To add new Beneficiaries, click on the ' + ' button (in red).
To Edit Beneficiaries click on the Pencil icon from the list of Beneficiaries (you may have to scroll towards the right to see these options in the list ).
To Delete Beneficiaries click on the Trash icon from the list of the Beneficiaries (you may have to scroll right to see the options ).
To view your profile click on the Profile from the side bar navigation or from the right corner ( click on the icon and then select Profile ).
To view reports follows these steps:
Click on the Reports from the side navigation bar.
Then select the report which you want to view.
To apply for loan, click on Apply for Loan from the side navigation bar.
Select the Loan Product Option.
After selecting the Loan product other input entries will open, fill the entries and click on Apply.
It is similar as Apply for Loan , just click on the Apply for Savings from the side navigation bar.
Then select the Savings Product.
Then fill the input fields that appear and then click Apply.
To take a survey follow these steps:
Select Surveys from the side navigation bar.
Then click on Take Survey .
Then Select Survey which you want to take from the options and the survey questions will start.
You can click Next and Previous buttons to navigate between the questions.
Once you are done with the survey ( you can leave questions blank if you wish to do so ) click on Submit.
After clicking on Submit, a Preview will be displayed, showing all your questions and your responses. It shows You haven't answered for the questions you haven't given any responses to.
If you think any of your responses is not correct or if you want to fill the unanswered questions, you can select Previous and go to the question to change/add a response.
Once you have reviewed your answers, click on the Submit button to submit the survey.
You can view the survey from the list of survey appeared on the page when you click on the surveys from the side navigation bar.
Add/Remove accounts to Pocket
To add any account to Pocket, click on the Add to Pocket button at the end of the account summary card. Once, you click on the Add to Pocket, the account will get added to Pocket.
To remove the account from Pocket click on the Remove from Pocket button in the card summary. This button only appears for the accounts which have been added to Pocket.
View Accounts in Pocket
To view accounts saved in pocket, click on the icon on the top-right corner and then select Pocket. Refer to the GIF in Add accounts to Pocket.
This page shows the details of the organisation. To view this page, click on the About Us option from the side navigation bar.
This page shows the FAQs . To view this page, click on the Help from the side navigation bar.
For logging out from the app, click on the icon at the top right corner, then click on the Logout option on the drop-down menu that appears.