Clients, Groups and Centers

Under the branch level, your financial institution can have centers and groups to organize and empower clients. Usually, a single Loan Officer works in a center and is responsible for several groups. If there is a center, it determines the meeting schedule (if there is one) for all the groups contained in it (otherwise, the branch does this). The clients can be organized in multiple ways:

• Groups include multiple clients who can act as a unit. In a scenario where a group has a savings or a loan account, all the clients in that group contribute to it.

• Individual Clients can act on their own as well, with individual savings and loan accounts. Furthermore, they even have the option to act as part of the group.